Admissions | Eating Disorder Treatment & Recovery Center | Alsana

It takes courage to choose and believe in hope


“It’s okay to be scared.
Being scared means you’re about to do something really brave.”

Asking for help with an eating disorder is a brave choice—and the first step towards a successful recovery. At Alsana, we’re here to help make the first step a little easier.

Our admissions team is a welcoming and compassionate group of professionals who will serve as your point of contact while walking alongside you and offering a guiding hand.

At Alsana, we invite you to come as you are and where you are in your recovery journey. Most people who enter treatment are ambivalent about the process and that’s okay. We’ll be there with you every step of the way and at every milestone. We understand the courage it takes to reach out for help. Alsana is here for you.


A simple five step process to start your healing journey


Eating Disorder Helpline


Reach out to our admissions team via phone at (855) 915-0213 or use the contact form below. We’ll start the process by gathering some information, answering any questions you might have and reviewing next steps.


Insurance Review

With your consent, our team will contact your health care insurance provider and obtain a quote of benefits. We’ll review this information with you so you can make an informed decision regarding your treatment options and understand what your insurance will cover.


Clinical Assessment

Our assessment specialists are masters-level clinicians trained to gather important information on your eating disorder symptoms and any other symptoms or conditions you might have.


Medical Clearance

A medical packet (PDF) will need to be completed along with lab work and screenings. This can be done with your primary care provider or at any urgent care or medical facility. Our medical and admissions nursing team will review your medical information to determine the appropriate level of care that will best meet your current needs.



Following clinical and medical clearance, we will begin to schedule the admission. If you’re ready, we’ll select a date, help you coordinate travel arrangements, and connect you with the program director at the location where your recovery journey will begin.


Most Commonly Asked Questions

What Is The Average Length Of Stay?

Our average length of stay is 30-45 days at RTC, 45-60 days at PHP and 45-60 days at IOP. Your length of stay is dependent on your clinical needs and preferences, clinical recommendations, and approval from your insurance provider (when applicable). Prior to returning home, we recommend that clients step down to lower levels of care within the program as to provide practice in a structured environment to support your long-term success.

Will Insurance Pay For The Treatment?

In our experience, insurance companies will often pay for some or even most of eating disorder treatment. However, coverage plans vary, and it’s important to get an accurate statement of benefits from your insurance provider. Our admissions team will work closely with you and your insurance company to develop a good understanding of your insurance coverage. During your treatment stay you will be assigned a Utilization Review Specialist who works closely with your insurance company to get your care authorized. Contact our admissions department and we will be happy to assist you in discussing benefits with your insurance company.

Does Alsana Accommodate Vegetarianism?

We accommodate vegetarianism at our facilities. Our culinary team provides creative vegetarian menu options daily. Our dietitians will work with you to develop a vegetarian meal plan that meets your nutritional needs. The entire treatment team will partner with you to explore if vegetarianism overlaps with your eating disorder and provide a safe and supportive environment to challenge any food beliefs that interfere with your recovery.

Does Alsana accommodate veganism?

Alsana will work to meet you where you are if you follow a vegan meal plan upon admission. Although we cannot promise a fully-vegan kitchen, our culinary program uses minimal animal-based products, our vegetarian menu accommodates veganism, and our sauces and dressings are made from scratch. Your treatment team will partner with you to explore the roots of your veganism lifestyle and if it overlaps with your eating disorder.  As you progress through recovery, we provide a safe, supportive environment which explores the real-life challenges that veganism can present and help you determine if a vegan lifestyle can support your recovery.

Does Alsana Allow Smoking Or Caffeine?

We allow smoke breaks at scheduled times during the day. One or two caffeinated beverages per day are also allowed if meal plans are followed.

Does Alsana Allow Electronics, Such As Tablets And Cell Phones?

Yes, cell phones and other electronics are allowed during scheduled times.

What If I Need Hospitalization, Intravenous Feedings Or Tube Feedings?

We avoid hospitalization, IVs and tube feedings unless absolutely necessary. We do not provide IVs or tube feedings in our treatment centers. If necessary, you will be transported to a nearby hospital and return to Alsana when you are stable. Or, Alsana will help you transfer to an inpatient eating disorder program until you are medically stable to return. Our team will work in collaboration with your team at the hospital to promote continuity of care.

What information is needed before I can be accepted?

You will need to complete a clinical assessment and our medical packet for clinical and medical clearance. A physician will need to supply the results of the specific lab work and screenings. For more information about our admissions process, see the bottom of this page or contact the admissions team at 1-888-822-8938.

Do you treat Adolescents?

Our Birmingham location offers treatment for adolescents ages 14 and older in both PHP and IOP levels of care. (Birmingham does not offer residential care for adolescents). Birmingham will be opening an adolescent-only program (ages 12 and older) beginning in March 2019.

What Causes An Eating Disorder?

Eating disorders are complex and can result from an interaction of biological/genetic influences, temperamental and personality factors, behavioral tendencies, and environmental risks. At Alsana, we seek to understand the ins and outs of your eating disorder. We understand that your eating disorder serves a purpose or function and we adapt your treatment plan accordingly. Eating disorders affect all aspects of the human experience: psychological, medical, nutritional, physical, and relational. We seek to address each of these dimensions in our program.

How Much “Freedom” Is Allowed At Alsana?

At our residential facilities, a structured, supportive environment is essential to stabilize your symptoms. As the treatment progresses, you will have more autonomy and responsibility. We’ll integrate more activities to help you transition to life outside of treatment. You will go out for meals, groceries, and recreation. As you progress even further, you will receive passes to spend time with family members, friends, or going out on your own.

Do You Treat Clients With Different Eating Disorders In The Same Groups?

At Alsana, we bring together people with different types of eating disorders to promote a greater understanding of themselves and others. Different types of eating disorders share similarities, and this understanding fosters connection and compassion. We believe there is little benefit in separating individuals by eating disorders since this can lead to a negative effect of stigmatizing specific behaviors or groups.

How Do We Approach Exercise?

Exercise and movement are an integral component of our Adaptive Care Model™ at Alsana. Our evidence-based movement program changes exercise from a compulsive behavior to a way of caring for our bodies. As part of our movement program, we help you understand the motivation or purpose behind movement in your life and help you work toward moving and exercising for enjoyment and pleasure. We teach you to work with your body rather than against it. Our program includes fun and enjoyable activities including exercise, brain education, and low intensity movement to help you towards sustained recovery.

What If I struggle with Substance Abuse or have an addiction?

As part of your treatment program and when possible, we assign you to a primary therapists who specializes in treating chemical dependence. Additionally, there are weekly groups for chemical dependence or co-occurring disorders. Alsana also hosts 12-step meetings and can arrange for you to attend offsite meetings in the evenings and weekends if you are approved for passes.


Here to support while you regain balance.


At Alsana, we’re here for you from start to finish.

Provide your contact information below or give our admissions team a call at (855)915-0213.

Office: 805-273-5354

Medical records:

Media Requests Only: 805-273-5354 or

Required Documentation for Admissions

Blood work, urinalysis, urine drug screen, and EKG cannot be more than 14 days old at the time of admission to ensure that we provide accurate medical oversight.

Admission office hours

Open 24 hours, 7 days per week.

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