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24/7 Live Chat Help For Individuals Struggling With Eating Disorders

Live Chat aims to be a valuable support system for those looking for an eating disorder hotline, offering guidance and assistance to those facing challenges related to eating habits. Our purpose is to provide help and support for individuals dealing with eating disorders, as well as their loved ones and caregivers. Additionally, we are here to assist those who are working towards maintaining a positive relationship with food and seeking clarity about their eating disorder symptoms, irrespective of whether they have received a formal diagnosis.

No matter where you are in recovery, our online team is here to listen and provide nonjudgmental support as you consider treatment options and next steps.

Call our eating disorder hotline if you or a loved one is seeking help.

woman on phone with Alsana eating disorder hotline

Things To Know About Alsana Live Chat

  • When you launch chat, you’ll be connected with a real member of our team, not an AI chatbot.
  • Your conversation will be kept confidential.
  • You don’t have to have an official eating disorder diagnosis to access Live Chat.
  • Alsana Live Chat is for individuals 18 years of age or older. 
  • Medical advice is not available via Live Chat. 


If you or a loved one is experiencing a mental health crisis, please call or text 988 or online chat with to reach trained crisis counselors who can help in a mental health, substance use, or suicide crisis. Learn more here.

When To Seek Eating Disorder Help

Early detection and eating disorder intervention save lives. If you or a loved one are struggling with the following symptoms, complete a free, confidential assessment here. You may also contact our admissions team via contact form or Live Chat to learn more about treatment options.

  • Sudden interest in weight loss diets (e.g., keto) or specialized diets (e.g., no sugar)
  • Excessive/compulsive exercise
  • Binge eating
  • Self-induced vomiting
  • Laxative, diuretic, and/or diet pill abuse
  • Food chewing and spitting
  • Obsession with food cleanliness
  • Feeling overweight despite weight loss or
  • low body weight
  • Impulsive or irregular eating habits
  • Insulin misuse (in individuals with diabetes)
  • Noticeable distress and feelings of disgust, depression, or guilt around food

Types of Eating Disorders

Our admissions team is here to provide guidance and support for individuals struggling with eating disorders and the people who care about them. 

  • Anorexia Nervosa: An eating disorder characterized by restriction of food intake, intense fear of gaining weight, and excessive weight loss. 
  • Avoidant/Restrictive Food Intake Disorder (ARFID): More than “extreme picky eating,” individuals with ARFID struggle to consume enough food to meet their energy and nutritional needs. Unlike individuals with anorexia, dietary restrictions in people with ARFID are not motivated by body image dissatisfaction or a desire to lose weight.
  • Binge Eating Disorder (BED): An eating disorder characterized by consuming large amounts of food during a short period of time. Individuals with BED may experience a loss of control during binges, which are often followed by feelings of shame.
  • Bulimia Nervosa: Bulimia involves cycles of binge eating followed by purging. Post-binge compensatory measures could include vomiting, laxative misuse, fasting, or excessive exercise.
  • Diabulimia: ED-DMT1 or “diabulimia” describes eating disorders in individuals with co-occurring diabetes and is diagnosed when an individual manipulates insulin use in order to lose weight.
  • Other Specified Feeding/Eating Disorder (OSFED): Individuals with clinically significant eating disorder symptoms that do not meet the strict diagnostic criteria for another eating disorder in the DSM-V may be diagnosed with OFSED. Individuals with OSFED may struggle with obsessions with food cleanliness or exercise, feeling overweight despite weight loss, loss of control when eating, including impulsive or irregular eating habits, and other challenges.

Eating Disorder Treatment Programs

Alsana offers in-person eating disorder programming in Alabama, California, and Missouri, as well as virtual PHP/IOP. Live Chat with our admissions team to learn more.

Alsana Live Chat FAQs

What is the average wait time for Alsana Live Chat?  

The average wait time is usually less than 45 seconds, but it can vary. You may also get in touch with our team by emailing or by calling (855) 915-0213.

Does Alsana Live Chat offer eating disorder therapy or counseling?

Our Live Chat team cannot provide clinical or medical advice or eating disorder diagnoses; it is not an emergency/crisis line and does not provide 1:1 therapy. Our team is here to provide guidance related to treatment planning, resource navigation, and the admissions process.

Does Alsana offer eating disorder treatment programs for adolescents?

Alsana provides eating disorder care for adults (18+) of all genders. We do not offer programs for adolescents.

Is Alsana Live Chat powered by AI?

When you launch an Alsana live Chat session, you will be connected to a real person – not a chatbot.

What insurance does Alsana take?

Alsana is a preferred in-network provider for all major insurance companies. You can check your insurance coverage at

Do I have an eating disorder?

While Alsana’s Live Chat team cannot provide clinical or medical advice or diagnoses, we can help you schedule a free clinical assessment with a qualified member of our clinical team. You can also take Alsana’s FREE, confidential eating disorder assessment survey here to find out if treatment might be right for you.

What happens if I’m disconnected during my Live Chat session?

If you’ve previously submitted a contact form, we will contact you via phone call, text message, or email. If not, please launch another Live Chat session with us when you are able.

Are virtual eating disorder treatment programs available in my state?

The list of states/regions where Alsana Connect ™ virtual PHP/IOP are available is always changing (and growing!) To find out if virtual care is available in your state, please email or call (855) 915-0213.

Does Alsana have a waitlist? 

While there are wait lists for some Alsana programs, our team works hard to ensure clients’ quick access to the right level and method of eating disorder care. Free Transitional Recovery Coaching services are available to support individuals during the admissions process and while they wait to be admitted. We also offer free travel planning support for clients who must travel to treatment and assist PHP/IOP clients in securing recovery-compatible housing conveniently located near their day treatment facility.

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