Medical Records

Request Medical Records

Our team is happy to assist you in obtaining copies of your health records. To initiate the request process, please fill out the request to release form. Once the form is completed, please email or fax the form back to us.

Submit your request form to:

Email: medicalrecords@alsana.com
Fax: (866)510-3601

Download Request Form

Here to Help

Alsana’s Medical Records Team functions to facilitate transfer of health information in a timely manner in order to assist in coordination of care. We keep health information secure and confidential by complying with internal policies, codes of conduct, state and federal law, and licensing/accreditation standards.

Privacy Practices – We utilize your health information for treatment, payment, and healthcare operations. We can provide you with a notice as to our privacy practices with respect to information we collect and maintain about you.

Steps to admission

Five simple steps to begin the eating disorder recovery journey.

Step 1

Contact

Providers can reach our admissions team by calling 866-376-0888 or by emailing admissions@alsana.com. We’ll begin by gathering some information about your client, answering any questions you might have, and reviewing the next steps.

Step 2

Insurance Review

With the client’s consent, our team contacts their healthcare insurance provider to obtain a quote. We’ll then review this information with the client so they can make an informed decision about their treatment.

Step 3

Clinical Assessment

Our assessment specialists are masters-level clinicians. They meet with clients during the admissions process to better understand clients’ unique needs, symptoms, and diagnoses/comorbidities. This aid in the creation of each client’s unique treatment map.

Step 4

Medical Clearance

Clients must complete a medical packet (PDF), lab work, and screenings prior to admission. This can be done with a primary care provider or at an urgent care or another medical facility. Our medical and admissions nursing team will review medical information to determine the appropriate level of care that will best meet clients’ recovery current needs.

Step 5

Admission

After clinical and medical clearance, it’s time to schedule admission. For clients who are ready, we’ll select a date, help them coordinate travel arrangements, and connect them with their program director. Clients who are not ready are encouraged to take advantage of Alsana’s free Transitional Recovery Coaching services.