Alsana Social Media Community Guidelines
Last updated: June 2023
Alsana is committed to maintaining a safe online space for all members of our eating recovery community, including alumni, prospective clients and their loved ones, caregivers, and providers. As part of Alsana’s social media audience, we ask that you review and respect the guidelines outlined below:
- Content shared on Alsana’s social media accounts is not a substitute for treatment or therapy and should not be considered clinical advice.
- If you are in a life-threatening situation, please call the National Suicide Prevention Hotline at 1-800-273-8255.
- If you have questions about eating disorder treatment programs, please call 866-887-0336.
- Alsana’s marketing team monitors social media accounts Monday–Friday, excluding national holidays. Please allow up to 48 hours for a response. For urgent matters, call the admissions number above or visit www.alsana.com/livechat. You may also email info@www.alsana.com.
- Alsana shares a variety of content. Curated third-party content does not imply endorsement.
- Alsana’s social media accounts are public, as are comments on our posts. Please avoid sharing personal or private information in your comments.
- Alsana reserves the right to remove comments or block users to maintain a safe and respectful community. Users may be blocked for comments that are:
- Aggressive, defamatory, harassing, violent, threatening, or intentionally offensive
- Hateful or discriminatory (including content targeting race, ethnicity, ability, religion, body type, gender, sexual identity, or nationality)
- Personal attacks or name-calling
- Spam, commercial solicitations, or requests for donations
- Overly descriptive of eating disorder behaviors or otherwise triggering
- Sexually explicit or pornographic
- Fraudulent, deceptive, misleading, unlawful, or libelous
- In violation of intellectual property rights