2021
Perception of Care
2021 Perception of Care
Alsana’s care teams administer Perception of Care Surveys for all clients when they step down to a new level of care or discharge from Alsana, regardless of discharge type. This aids our teams in identifying opportunities for improvement while also inviting clients to reflect on their care experience and use their authentic voices.
You can learn more about Perception of Care and 2021 Treatment Outcomes by downloading the free report.
92%
92 percent of 2021 Perception of Care Survey1 responses received said clients would recommend Alsana to others in need of eating disorder treatment.
"This place gave me hope that I haven’t had in years."
-Alsana Client, St. Louis
Our LGBTQ+ Client Population
38%
Alsana is proud to serve adults clients of all gender identities and sexual orientations. In 2021, 38 percent of our clients identified as LGBTQ+.
2021 LGBTQ+ Perception of Care Survey² Results
96%
"I would describe Alsana as having an accepting and affirming treatment environment."
95%
"I was able to show up authentically and be respected in treatment."
94%
"My gender identity was respected and affirmed in treatment."
99%
"My sexual identity was respected and affirmed in treatment."
91%
91 percent of the Perception of Care Survey2 responses received from LGBTQ+-identifying clients said they would recommend Alsana to others in need of eating disorder treatment.
“I felt more love and support here than I’ve ever felt in my life. This place has become a safe place for me where I feel loved and accepted and like I can be myself. The staff and clients accepted me and supported me for who I was in a nonjudgmental way.”
-Alsana Client, Birmingham
Virtual PHP/IOP Clients
2021 Virtual Perception of Care Survey3 Results
89%
"I felt engaged in my virtual treatment program."
93%
"Virtual services fit my schedule and needs better."
93%
"Virtual services were able to deliver comprehensive, adaptive care."
94%
"I felt supported by my virtual team."
94%
"I felt I was able to communicate with my treatment team in a virtual setting."
99%
Virtual services offered a unique experience by allowing me to continue my treatment at home."
92%
92 percent of Perception of Care Survey3 responses received from Virtual PHP/IOP clients said they would recommend Alsana to others in need of treatment.
From the moment I walked in the door, I went from feeling overwhelmed and alone in my recovery to feeling the deep relief of being supported and cared for. The time I spent there was some of the most healing time of my life, and I will never forget the critical role it played in my recovery. The Alsana staff showed me so much compassion that it gave me permission to show myself compassion again, too.”
-Alsana Client, Santa Barbara
¹N=1371; because Alsana clients are surveyed about PoC when stepping down their level of care and when discharging from programs, the percentages above do not describe a percentage of survey respondents but the overall results in terms of survey responses received.
²N=663; because Alsana clients are surveyed about PoC when stepping down their level of care and when discharging from programs, the percentages above do not describe a percentage of survey respondents but the overall results in terms of survey responses received from LGBTQ+-identifying clients.
³N=170; because Alsana clients are surveyed about PoC when stepping down their level of care and when discharging from programs, the percentages above do not describe a percentage of survey respondents but the overall results in terms of survey responses received from clients enrolled in a virtual program.
