2023
Perception of Care
2023 Perception of Care
Alsana’s care teams administer Perception of Care Surveys for all clients when they step down to a new level of care or discharge from Alsana, regardless of discharge type. This aids our teams in identifying opportunities for improvement while also inviting clients to reflect on their care experience and use their authentic voices.
You can learn more about Perception of Care and 2023 Treatment Outcomes by downloading the free report.
92%
92 percent of 2023 Perception of Care Survey1 responses received said clients would recommend Alsana to others in need of eating disorder treatment.
“I loved my experience in treatment because of all the people I could relate to. I didn’t feel ashamed anymore.”
– Rebecca A., 56 (she/her) Alsana Westlake Village and Birmingham Client
Our LGBTQ+ Client Population
46%
Alsana is proud to serve adult clients of all gender identities and sexual orientations. In 2023, 46 percent of Perception of Care Survey respondents identified as LGBTQ+.
2023 LGBTQ+ Perception of Care Survey² Results
97%
"I would describe Alsana as an accepting and affirming environment."3
94%
"I was able to show up authentically and be respected."4
97%
"My gender identity was respected and affirmed by Alsana staff."5
99%
"My sexual identity was respected and affirmed by Alsana staff."6
93%
93 percent of the Perception of Care Survey responses received from LGBTQ+-identifying clients said they would recommend Alsana to others in need of eating disorder treatment.7
“I feel great gratitude to Alsana for the help the past 5 months. I couldn’t have made the progress without the staff. Especially my direct team. I felt loved. Supported. Validated. It was a place that enabled my true self to shine. I learned how to begin peeling off the layers of armor I hid under.”
– NES, Alsana St. Louis Client
Virtual PHP/IOP Clients
2023 Virtual Perception of Care Survey2 Results
88%
"I felt engaged in treatment delivered virtually."8
90%
"Virtual services fit my schedule and needs better."8
91%
"Virtual services were able to deliver comprehensive and adaptive care."8
97%
"I felt supported by my virtual team."9
95%
"Although services were provided virtually, I still felt I was able to communicate with the treatment team."10
97%
"Virtual services offered a unique experience by allowing me to be at home and continue to work on my eating disorder in that environment."11
97%
97 percent of Perception of Care Survey responses received from Virtual PHP/IOP clients said they would recommend Alsana to others in need of treatment.12
“I’m a big fan of virtual – this wouldn’t have been possible if it weren’t an option. I have no trouble engaging in this format so it definitely works for me.”
– Anonymous, Alsana Virtual Client
1N=819; because Alsana clients are surveyed about PoC when stepping down their level of care and when discharging from programs, the percentages above do not describe a percentage of survey respondents but the overall results in terms of survey responses received.
2Because Alsana clients are surveyed about PoC when stepping down their level of care and when discharging from programs, the percentages above do not describe a percentage of survey respondents but the overall results in terms of survey responses received.
3N=401 | 4N=400 | 5N=126 | 6N=372 | 7N=393 | 8N=152 | 9N=149 | 10N=151 | 11N=150 | 12N=143
