2022
Perception of Care
2022 Perception of Care
Alsana’s care teams administer Perception of Care Surveys for all clients when they step down to a new level of care or discharge from Alsana, regardless of discharge type. This aids our teams in identifying opportunities for improvement while also inviting clients to reflect on their care experience and use their authentic voices.
You can learn more about Perception of Care and 2022 Treatment Outcomes by downloading the free report.
90%
90 percent of 2022 Perception of Care Survey1 responses received said clients would recommend Alsana to others in need of eating disorder treatment.
“I am beyond content with the life I have the pleasure of living right now, and I attribute this entirely to recovery.”
– Helena, 23 (she/her) Alsana St. Louis Client
Our LGBTQ+ Client Population
46%
Alsana is proud to serve adult clients of all gender identities and sexual orientations. In 2022, 46 percent of Perception of Care Survey respondents identified as LGBTQ+.
2022 LGBTQ+ Perception of Care Survey² Results
92%
"I would describe Alsana as an accepting and affirming environment."3
91%
"I was able to show up authentically and be respected."4
96%
"My gender identity was respected and affirmed by Alsana staff."5
99%
"My sexual identity was respected and affirmed by Alsana staff."6
89%
89 percent of the Perception of Care Survey responses received from LGBTQ+-identifying clients said they would recommend Alsana to others in need of eating disorder treatment.7
“Coming to Alsana truly changed – and probably saved – my life. I’m so thankful to have been able to come here for treatment. I felt heard, seen, validated, and cared for by all the staff here. It truly felt like home. This is the first place I’ve truly felt safe, seen, respected, and accepted to be who I was, whoever that may be. Seeing all kinds of different people be accepted and safe helped me to also feel safe.”
– CB, Alsana St. Louis Client
Virtual PHP/IOP Clients
2022 Virtual Perception of Care Survey2 Results
90%
"I felt engaged in treatment delivered virtually."8
94%
"Virtual services fit my schedule and needs better."8
93%
"Virtual services were able to deliver comprehensive and adaptive care."9
93%
"I felt supported by my virtual team."8
94%
"Although services were provided virtually, I still felt I was able to communicate with the treatment team."10
99%
"Virtual services offered a unique experience by allowing me to be at home and continue to work on my eating disorder in that environment."11
94%
94 percent of Perception of Care Survey responses received from Virtual PHP/IOP clients said they would recommend Alsana to others in need of treatment.8
“I loved the format and the intensity of virtual IOP. I feel like my team actually cared and the session leaders as well. Would 100% recommend to anyone battling an eating disorder”
– VR, Alsana Virtual Client
1N=1131; because Alsana clients are surveyed about PoC when stepping down their level of care and when discharging from programs, the percentages above do not describe a percentage of survey respondents but the overall results in terms of survey responses received.
2Because Alsana clients are surveyed about PoC when stepping down their level of care and when discharging from programs, the percentages above do not describe a percentage of survey respondents but the overall results in terms of survey responses received from LGBTQ+-identifying clients.
3N=552 | 4N=520 | 5N=191 | 6N=457 | 7N=512 | 8N=141 | 9N=138 | 10N=140 | 11N=139
